ODMT Travels – Return & Refund Policy
At ODMT Travels, customer satisfaction is our top priority. We aim to provide quality travel products and services. If you are not fully satisfied with your purchase, our return and refund policy is designed to help.
1. Eligibility for Returns
- Products can be returned within 7 days of delivery.
- Items must be unused, in original packaging, and in the same condition as received.
- Certain items such as travel bookings, gift cards, and personalized products are non-returnable.
2. Return Process
- To initiate a return, please contact our customer support at [support email/phone] with your order details.
- Once approved, you will receive instructions for shipping the product back to us.
- Return shipping costs are the responsibility of the customer, unless the product received was damaged or incorrect.
3. Refunds
- After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to your original payment method.
- Shipping charges (if any) are non-refundable.
4. Cancellations
- Travel bookings or packages may be cancelled as per the terms mentioned at the time of purchase.
- Cancellation charges may apply depending on the service provider’s policy.
5. Contact Us
For any questions regarding returns, refunds, or cancellations, please contact:
📧 [your email] | 📞 [your phone number]